Terms and Conditions

Please read these Terms and Conditions carefully. When you reserve your pitch with us you are entering into a contract that binds you and Pen-y-Llyn Leisure T/a Pen-y-Llyn Touring Caravan & Motorhome Park – “The Park” in various ways. Your deposit payment is taken to be your acceptance of these Terms and Conditions. Together with your online booking form and confirmation of booking on payment of your deposit payment, they comprise the complete contract and no employee of the Park has any authority, expressed or implied to alter the Terms and Conditions of this contract unless authorised to do so in writing.

  1. All bookings:- are accepted on the strict understanding that the person paying the deposit (the Hirer) does so on behalf of all persons included in the booking. It is only the people included in the booking confirmation who can use the facilities and pitches. So please check this as soon as you receive it, and make sure you tell us if any of the details of your booking change after you have booked. The total number of people per pitch must not be more than 2 adults. Please check your confirmation carefully, as if you do go over the maximum number, we will unfortunately have to turn away any extra people at check- in unless previously approved.
  2. Park Rules:- You agree to abide by the rules of the Park. Copies of the Park Rules are on display at the Park and you may obtain a copy of the rules from reception.
  3. Payment arrangements:- We expect you to pay us online via BACS payments to :- Santander Bank – Pen-y-Llyn Leisure - Sort Code - 09-01-28 - Account # 60209123 or Credit / Debit card, your booking is conditional on payment of 2 nights deposit at time of booking & / or balance payable 7 days prior to arrival in all circumstances.
  4. Cancellation charges:- You may cancel this booking at any time, but we shall only be liable to refund the following percentages of the total holiday price. Including any extras:
    1. Cancellation up to 7 days before the day of arrival: LOSS OF DEPOSIT.
    2. Cancellation up to 2 days before the day of arrival: 70% of total cost.
    3. Cancellation 2 days or less before the day of arrival: 100% of total cost.
  5. Smoking:- There is a no smoking policy of vaporisers, e-cigarettes and tobacco in any of our service buildings. We do our best to make sure all guests do not smoke in these areas.
  6. Cutting your holiday short:- Should you decide to go home early, we will not normally offer you a refund.
  7. Illness:- Please let us know if you or members of your party come down with an illness that may affect any other guests. If necessary, we may seek medical advice and ask you to stay in your caravan / motorhome or even go home.
  8. Check-out time:- we expect your pitch to be vacated by 11.00am. Please remember to ensure you pick up all your personal items and deposit any rubbish in the bins provided in the service area.
  9. Customers expecting to arrive after 18.00 Hrs must notify the Park in advance.
  10. Personal belongings:- We take all reasonable steps to safe-guard the premises at Pen-y-Llyn Touring Park and hope we will have no cause for concern during your holiday, but guests remain responsible for looking after their own belongings. Please remember to secure any vehicles or bicycles and try not to leave any valuable items on display. If you are bringing anything valuable on holiday you should check that it is adequately covered by your insurance. We cannot accept any liability for loss or damage to your belongings unless it is due to our negligence.
  11. Damages:- We hope you do not have any mishaps while you’re with us. If your pitch and fittings is damaged by you or someone in your party during your stay, we have the right to recover the cost of the damage from you, including any extra costs. If there is an emergency, we can come into your caravan / motorhome without warning to secure the safety of other park users.
  12. Behaviour:- You should respect the privacy of other touring park users and keep noise to a minimum between the hours of 23.00Hrs. and 07.00Hrs. With absolute quiet between 00.00Hrs midnight and 07.00 Hrs. Any social gatherings or barbeques must finish at 23.00Hrs. Noisy groups or bad language will not be tolerated.
  13. Liability:- The park shall not be liable for the death or injury of any person named in the Booking Form or for any loss or damage caused otherwise than because of our negligence.
  14. No open fires shall be made on the site. Portable barbeques are permitted.
  15. Boats and jet skis are not permitted.
  16. In the interest of safety and legality due to our proximity to RAF Valley, the flying of kites or Drones is not permitted on our caravan park.
  17. The park will endeavour to meet your special requests, but regret that they cannot be guaranteed. Please call the park to discuss any requests.
  18. Pen-y-Llyn Leisure reserves the right to change the pitch number allocated but not the type of pitch when deemed necessary to meet the needs of the business.
  19. If in the parks opinion any person is not suitable to continue the holiday because of unreasonable behaviour, damage to the property or annoyance to other holiday makers, the park reserves the right to exclude the party from the park. In this event, the hirer shall remain liable and no refund will be due. The hirer will remain liable for any damage caused to property.
  20. The park caters for “Adults Only” children are not allowed on the site even if only visiting.
  21. Whilst the parks aim is to provide the service you have come to expect, there are occasions when unforeseen shortcomings may arise. You must advise the park manager immediately of any problems so that remedial action, if appropriate, can be taken. We cannot accept liability in relation to any short-comings or claim of whatever nature if you fail to notify the park of the complaint or claim during your holiday and confirm to the park in writing within 21 days of the end of your holiday.
  22. We welcome well-trained dogs on our pet friendly touring site. A maximum of 2 dogs are welcome & included in your pitch fee. We do not accept dogs listed under the Dangerous Dogs Act. If you have a dog that’s noisy or behaving badly, we may ask you to take them away. Please keep your dog(s) on a lead and make sure a responsible adult is looking after them.
  23. We do everything we can to provide the holidays we advertise on our website, but very occasionally we find we can no longer offer the holiday people have booked. If this happens to you, we will inform you immediately and offer an equal or upgraded alternative.
  24. We do not knowingly allow anyone to stay or visit the park who is a convicted child sex offender, or is subject to the notification requirements of the Sexual Offences Act 2003, or who is subject to a Risk of Sexual Harm Order or Child Abduction Notice.
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