On confirmation of a booking and receipt of a non-refundable deposit and once we have issued our payment confirmation email a contract is created between you “the customer” and us “Pen-y-Llyn Leisure”. Please check your booking confirmation carefully. If there are any discrepancies, you need to let us know within 24 hours of the receipt of your payment confirmation. Your payment confirmation is our understanding of your booking. We are unable to accept responsibility for any misunderstandings or errors arising.
A deposit equivalent to 2 nights fee or other amount specified at the time of booking will be required to secure your reservation. Full payment will be required for 2 nights or less at time of booking.
Any booking that has not had its balance paid by the due date of 21 days before arrival will be cancelled with all monies already paid being forfeited and the pitch being made available on our booking system.
Bookings made with less than 21 days until the arrival date will be required to pay the full amount at the time of booking.
We cater for singles, couples and couples with a cared for individual – max of 3 persons per pitch per night only. We do not accept any all male, all female, mixed groups or large parties. We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made.
A maximum of 3 people are allowed per pitch. If maximum occupancy is exceeded, then two pitches must be booked.
We cannot take bookings from any persons under the age of 18 years old.
We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
We appreciate sometimes it may be necessary to amend or cancel your booking. We will do our best to accommodate your requirements subject to cost and availability.
Any amendment which results in your holiday being shortened will have the standard cancellation terms and conditions apply to the cancelled nights. No refund or credit will be given for any cancelled nights or early departure.
You can cancel your holiday at any time and this cancellation will be effective on the date it is received by us in writing or via email. Our standard cancellation charges are:
We may be able to allow a transfer of dates within the same year, subject to availability. This may only be done once. No date transfers are possible for bookings cancelled with less than 21 days’ notice.
We highly recommend that you take out your own holiday insurance on booking to allow for any eventualities.
On receipt of satisfactory evidence for one of the following reasons for cancellation we will process a full refund less the deposit paid:
Evidence may include a doctor’s certificate, formal notification of redundancy or jury service, or a death certificate.
A charge of £2.50 per night is applicable for preferred pitch requests guaranteed; a minimum of 7 nights booking applies. We will do our best to accommodate pitch requests, but unless paid for, no guarantee can be given.
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options:
Arrivals are from 1:00pm and departures are no later than 11:00am.
Early Check In & Late Check Outs: Late check outs are available (excluding high season). A fee applies and this can only be booked the day before departure over the phone or in person at the Park Reception.
The price of your accommodation will be set out at the time we confirm your booking.
Once your booking is made, the price of your holiday will not change unless your requirements change. The deposit is non-transferable and comprises a booking fee and reservation fee.
Prices are inclusive of VAT at the current rate. We reserve the right to change the pricing to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.
Prices are based on 2 adults, up to 2 well behaved quiet dogs, 1 car and 1 unit / and awning.
One vehicle is permitted per pitch. We do not allow commercial vehicles on-site.
Electric vehicles must not be charged on touring hook-ups. The infrastructure is not designed for this purpose.
We do not allow day visitors on site at any time for any reason.
The speed limit on park is 5mph and is strictly enforced.
Food deliveries must be met by you as the customer, at the barrier and are only permitted between 9am – 6pm. The park will not take any responsibility for deliveries.
Dogs must always be kept on a lead and must never be left unattended at any time on the park or in cars or tourers/motorhomes. No liability can be accepted for damage or injury caused by them. We do not allow any dangerous breeds as per the Dangerous Dogs Act 1991. Fouling (on the park or dog walk) must always be cleared up and deposited in the receptacles provided. Dogs are to be exercised along the extensive perimeter dog walk, not around the caravans. No other pets are permitted unless agreed at the time of booking.
Bikes are allowed on the park during daylight hours only if ridden with due care and safety helmets worn.
Wi-Fi is provided free of charge. Wireless internet access, where available, is not guaranteed and is provided subject to third-party terms and conditions (available on login).
Some facilities may have reduced opening times during mid-season. Times will be displayed outside Reception.
We aim to ensure that all brochure and website information is correct at the time of publication; however, we cannot accept responsibility for any errors.
Visitors must not do, or allow to be done, anything which is detrimental to the quiet enjoyment or comfort of others. If your behaviour is illegal, offensive, disruptive or inappropriate you may be asked to leave immediately and no refund will be issued. Please respect others and keep noise to a minimum between 10pm and 8am.
If you have any cause for complaint or suggestions during your stay, please inform Reception or Management immediately so that we can investigate and resolve the issue. If you raise a complaint only after departure, it may prejudice resolution. We encourage contact within 7 days of leaving for best results.
For any lost property, please contact Park Reception as soon as possible.
The person completing the booking is responsible for the conduct of their party. It is your responsibility to read and abide by the rules. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund.
The Park is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control (Force Majeure) including but not limited to war, terrorism, riots, civil unrest, industrial action, flooding, natural disaster, epidemics or health risks. We recommend adequate holiday insurance.
Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and possible prosecution. The pitch hirer will be responsible for and charged for any damage or loss caused by themselves or their visitors. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Home Farm or its staff will not be liable for loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured. We accept no responsibility for damage to awnings or vehicles due to adverse weather conditions.
The information taken at time of booking is required to process your reservation. We may process your data to keep you informed of our activities, news, offers and other information that may be of interest. If you do not want us to use your information for marketing purposes, please let us know.